So sorry to hear you want to leave! If you want to cancel your monthly subscription, just log into your account and click cancel.
You will be sent any remaining boxes per your most recent renewal, but will not be charged again moving forward. This means you will receive all the boxes you have already paid for.
Please note that all re-billing occurs on the 10th of each month, so you should cancel your subscription before the deadline if you do not want to have your subscription renewed.
The deadline to cancel is 11:59 PM GMT on the 9th of the month before the box ships. Any cancellations after this date and time will not be processed in time to cancel the current month’s box.
If your account is currently past due, please contact our support team with your cancellation request at [email protected]
PRE PAID SUBSCRIPTIONS
If you have purchased one of our prepaid subscription plans, we will refund you the amount remaining for future boxes not yet received. Cancellation will still need to be before the deadline if you do not wish to receive this month’s box, otherwise we will ship this box and process your cancellation from the following month.