What time is your customer service open?

We are available Monday – Friday 9am-5pm GMT (excluding holidays). We will respond to your email within 1 -2 working days wherever possible, however increased emails or busy seasons may slow this down.

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What if I want to cancel?

So sorry to hear you want to leave! If you want to cancel your monthly subscription, just log into your account and click cancel.   You will be sent any remaining boxes per your most recent renewal, but will not be charged again moving forward. This means you will receive all the boxes you have…

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Do you host giveaways?

Yes we do, we have no set number of giveaways or scheduled dates. So be sure to join our newsletter and social media pages to be the first to know when we announce one.

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Why can’t I access my account?

Incorrect Email Address at Sign Up If you have purchased a subscription from Trendy Baby Box and are unable to log into your account, please check your email for a confirmation of your purchase. If you did not receive a confirmation email, please check your spam folder. If you still cannot find it, please contact our…

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What do I do if one of my items are damaged?

If you receive an item within your subscription box that is damaged or defective, please email us with photo(s) of the damaged item(s) within seven days of receiving your box. Validity of the damage or missing item(s) will be at the discretion of Trendy Baby Box. We cannot guarantee that will we be able to…

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I need to change the shipping address can I?

If you need to change the shipping address for an order that we have already processed, then you must email us to change this on your order to guarantee your box is shipped to the right address. Changing your details within your Trendy Baby box account will only update your details for future orders. We…

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